Telasist Team
Telasist is a Mexican company with more than 20 years of experience that offers value-added solutions through telemarketing and assistance services.
We strive to imagine and develop tailored-made solutions that work for your organization, generate additional income streams, build on your brand value, and promote customer loyalty.
WHAT WE DO
We solve unforeseen events, specializing in delivering excellent experiences, using technology and innovation that generate additional income for our business partners. We focus on designing products tailored to the needs of each of our clients, thereby differentiating their value proposition.
TELASIST EN NÚMEROS
3
Call Centers
330K
Answered Calls
8s
Wait time
+80%
Customer Satisfaction
Our Team & Infrastructure
Telasist has state-of-the-art technology and constant innovation for receiving, handling, and attention to each call, providing excellent service in each interaction with the user. All our calls are recorded and analyzed to look for areas of opportunity and constant improvement. With three operation centers, we guarantee business continuity in the event of a disaster.
TECHNOLOGY
Development of own technology Web customer service CRM Real-time service management applications
CERTIFICATIONS
ISO 9001-2015 Certification
ISO 27001-2013 Certification
SSP certification for monitoring and feedback
Disaster and business continuity plan
NET PROMOTER SCORE
We have monthly reports of quality surveys, monitoring, and measurement of the NPS, aimed at the end-user, currently having a positive satisfaction of over 80% in all of our services.
CONCERNED ABOUT OUR PEOPLE AND THEIR WORK BALANCE
We bring together the best team and provide them with the best working conditions to optimize their performance; simultaneously, we contribute to our society.
